One reason the Telecom Consulting industry is growing is because in medium and large companies, telecom agreements need constant attention to avoid billing errors, creeping overpayments for unused services, penalty for contract default, interest charges for late payment, etc. Many studies have confirmed year-after-year that 80% to 90% of businesses spend up to 35% more than they need to on telecommunications services.According to a recent study done by Rand Associates, 4 out of 5 providers’ invoices are billed erroneously. Billing errors usually favor the carriers, and the task of detecting these errors and recovering the overpayments is a challenge in itself. To make it even more difficult, most carriers have now limited the timeframe in which a customer can get restitution for a past overcharge down to 1, 3 or 6 months when up until recently that timeframe was as high as 6 years.

Adding to the complexity and time consuming nature of telecom contract management is the risk of service disruptions. The turmoil over the last few years in the telecom industry has clearly demonstrated that engaging even the largest tier one carriers is still not a safe bet. Buying from top tier providers does not guarantee performance or financial stability. These carriers often promise that consolidating under one roof will simplify billing and would be more cost efficient, however there is no safe haven when these top tier providers file for bankruptcy as we’ve seen in the recent past where the client is left out in the cold with little to no recourse.